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HBL Games Team

HBL Games Team Team

Come and work with our HBL Games Team, as we head into our most exciting season yet!

We are seeking enthusiastic individuals with outstanding communication skills & attention to detail to join our HBL Games team!

Our team is dedicated to delivering engaging and unforgettable guest experiences. Team members will have the opportunity to interact with every guest, making a passion for exceptional customer service indispensable. Our games offer a terrific atmosphere for our guests with a choice of some amazing prizes.

Seasonal role   

HBL Games Team   

Role & responsibilities

As a Seasonal Team Member with the HBL Games Department, you will play a key role in creating a positive first impression for our guests. Your responsibilities will include:

  • Ensuring our guests have a truly immersive experience.
  • Deliver excellent customer service to our guests.
  • Demonstrate exceptional communication skills & ability to work part of a team.
  • Assisting customers with their queries.
  • Work co-operatively & ensure support with colleagues throughout the season.
  • Perform all tasks to a high standard with a focus on customer safety, interaction & enjoyment, and communication with guests throughout their day in Emerald Park.

Areas of work

  • Customer service.
  • Supporting colleagues in games units.
  • Customer interaction.
  • Guest satisfaction.


  • Applicants must be 17 years or older by March 23rd, 2024.
  • Prior work experience is not a requirement and we welcome individuals who are entering the workforce for the first time.
  • This is a seasonal contract position. Estimated start date March 23rd – September 30th, 2024. Contracts may be extended.


The ideal candidate will possess:

  • Exceptional communication skills to engage effectively with guests and team members.
  • The ability to thrive in a fast-paced environment.
  • Ability to work on their own initiative & as a member of a team and go that extra mile.
  • Candidates with previous experience in cash handling, customer service, and EPOS sales will be considered favourably but not a prerequisite.

If you are passionate about delivering outstanding customer service, thrive in a dynamic environment, and are excited to be part of creating magical experiences for our guests, we invite you to apply for this seasonal position.

Please note: HBL is an external company that works onsite in Emerald Park. Some details may vary to that of Emerald Park team members.

Full training will be provided to team members before commencing their work with the Discovery & Learning Team.

Team Perks & Benefits
  • Weekly pay
  • 30% off entry tickets for friends & family – free entry for team members
  • 20% discount on retail, concessions, F&B
  • 30% off 1 x Emerald Park membership friends & family
  • Access to Employee Assistance Programs
  • Rewards & recognition programs through the year
  • Social events
  • Team rate on meals at all food outlets
  • Free standard tea/coffee
  • Free onsite parking


The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Only successful applicants will be contacted for interview.