Looking for some more information before you visit us? Please see some key things to know about tickets for additional needs guests, carers, and pregnant visitors. Along with our policy on assistance and guide dogs.
We understand that some guests may be unable to participate in every activity we have to offer. We therefore offer a reduced ticket rate of €22 for guests with additional needs.
To avail of this ticket rate, we require that supporting documentation from the guest with additional needs be produced on arrival. Without this documentation, full price will be charged.
For those little adventurers, Emerald Park operates an ‘Under 3s go free’ policy, so a child with additional needs who is under 3 can avail of the Child 0-2 ticket when booking.
Accepted forms of supporting documentation include but are not limited to:
We require that the supporting documentation reflect the guest with additional needs and not the carer. Carer identification on its own will not be sufficient.
We cannot accept public service/travel cards/PIP or DLA letters as independent supporting documentation but they can be considered as supplementary supporting documentation.
One accompanying carer (aged 18+) is included free of charge with an additional needs ticket. If more than one carer is required, we are happy to provide all carers with free park access if evidence (a headed letter or card) can be presented on arrival.
For safety reasons, we ask that accompanying carers be aged 18+ and accompany the guest with additional needs on all rides and attractions.
Carers must be able to assist the guest with additional needs, communicate ride safety information, and assist them with any emergency evacuation procedures, if needed. This may involve transferring the guest to and from the ride.
A carer for a guest with additional needs named on an Emerald Park membership will be admitted free of charge. Suitable supporting documentation as above will be required.
For more information, please visit our membership desk.
We aim to make our attractions as accessible as possible, but we must also adhere to health and safety restrictions. Check out our Ride Access Guide to see which attractions may be suitable for you.
Please enter Emerald Park via the member’s entrance on the left-hand side of the admissions building.
For health and safety reasons, pregnant guests will be unable to make use of the majority of the rides and attractions at Emerald Park. For this reason, pregnant guests can avail of our additional needs ticket (without the free accompanying carer) at a reduced cost of €22. We advise pregnant guests to view our Ride Access Guide prior to visiting to familiarise themselves with any restrictions.
On arrival to admissions, guests may be asked to provide documentation to confirm that they can avail of this rate. Documentation can be anything from a prenatal appointment card to a doctor’s letter.
Emerald Park welcomes registered assistance/guide dogs to the park once they are fully vaccinated and are equipped with the required harness and identification tags. Registration documents and vaccination records must be presented on arrival and are subject to review.
Assistance/guide dogs must always remain on a leash and be looked after appropriately by their handler. Assistance/guide dogs must never be left unattended anywhere in Emerald Park. We would ask that you are vigilant towards other guests within the park and please remember to clean up after the animal when necessary.
Assistance/guide dogs are not permitted to use the attractions. They will be allowed as far as the loading point where they must be left with a member of your visiting party. They may be prevented from entering certain areas of the zoo. For more information, please ask a member of staff.
If you are visiting as part of a larger group booking, or are organising a group visit, please contact our bookings department by emailing email@example.com and they will advise you on your best course of action.