Our Queue Assist Pass covers an eligible additional needs guest, their carer, and up to 2 additional guests. It provides a reduced wait time on up to 8 attractions during a park visit. It does not guarantee immediate or unrestricted access to a ride or an attraction.
When applying for a Queue Assist Pass, supporting documentation must be shown that clearly states the guests inability to queue, while meeting ride safety requirements. These passes are not issued automatically and will only be done so once the supporting documentation is reviewed.
A Queue Assist Pass is for guests who may have difficulty waiting in line for longer periods of time. This includes but is not limited to guests:
If you believe you are unable to stand in a queue for any other reason, you can apply for a pass with supporting documentation. Guests with certain health conditions that would prevent them from safely using the rides and attractions, guests with recent injuries or surgeries will not be issued a Queue Assist Pass, as they will be unable to use the rides for health and safety reasons. We understand that everyone’s abilities differ, so should you feel that you should qualify for the pass, our team may offer a referral to our medical team for individual assessment.
You can apply for and collect a Queue Assist Pass on the day of your visit. When you arrive, go to the reception desk at admissions. Emerald Park will only issue a Queue Assist Pass during standard operating hours and it may not be available during special events.
A carer (18+)will be required fill out a Queue Assist Pass application form and read and sign the Queue Assist Pass terms and conditions to confirm that they clearly understand the policy.
Having a registered additional need does not mean you automatically receive a Queue Assist Pass. You will need to show supporting documentation on the day of your visit that shows an inability to queue. Examples include but are not limited to:
Our team wants you to have fun, but they are not able to assess medical needs. For this reason, we will require that any documentation provided must clearly state that you are unable to queue and be signed by a professional.
On the day of your visit a team member at admissions will give the guest with additional needs and their carer:
Once you have your pass and wristband you can present them at designated queue assist entrance or exit areas.
The Queue Assist Pass does not guarantee immediate access to the ride or attraction. Guests may be given a return time to use the attraction, which will correlate to the length of the main queue. You must wear your Queue Assist Pass wristbands to be granted entry to the attraction.
Queue Assist Pass terms and conditions must be followed at all times. Emerald Park reserves the right to refuse to issue a Queue Assist Pass or to cancel a Queue Assist Pass if required.
* With the exception of the Viking Voyage, which requires an accompanying carer to be 18+.
The decision as to what evidence is suitable rests with Emerald Park staff. If in doubt, please contact admissions prior to your visit.
Guests without suitable supporting documentation will not be issued with a Queue Assist Pass.
Guests will be required to sign a Queue Assist Pass declaration on production of suitable supporting documentation.
Each attraction visited will require one space on the Queue Assist Pass.